1. About this policy
This Privacy Policy explains how MasterSmith Audio handles personal information collected through mastersmithaudio.com, customer enquiries, purchases, licence administration and use of MasterSmith software.
MasterSmith Audio does not sell personal information or provide it to third parties for unrelated marketing.
2. Audio privacy
MasterSmith products analyse and process audio locally on the user’s own computer.
The applications do not automatically upload or transmit audio files, filenames, analysis results or processing logs to MasterSmith Audio or to a cloud-based audio-processing service. MasterSmith Audio claims no ownership, copyright, royalty or financial interest in audio processed using its software.
If a customer voluntarily supplies information, screenshots, reports or other material when requesting support, that material will be used only to investigate the enquiry, provide support and maintain necessary business records.
3. Information collected through the website
When somebody visits mastersmithaudio.com, the website and its hosting provider may automatically process routine technical information, including:
- IP address
- browser and device information
- requested pages and files
- date and time of access
- referring page or website
- security, error and server-log information
This information is used to operate, secure, diagnose and improve the website. MasterSmith Audio does not currently use this information for personalised advertising.
4. Contact form information
The website contact form may collect:
- name
- email address
- reason for contacting MasterSmith Audio
- optional artist or business name
- optional website or music link
- the contents of the message
- consent associated with the submission
Contact-form information is used to respond to enquiries, provide sales or technical support, discuss partnerships and maintain necessary business records.
Submissions may be stored in the website database and delivered to the MasterSmith Audio business inbox. They are retained only for as long as reasonably required for the enquiry, support history, licence administration, dispute resolution or legal recordkeeping.
5. Purchases and payments
Purchases will be processed by the payment provider identified at checkout (Gumroad). The provider may collect information such as the purchaser’s name, email address, billing details, payment information, location and applicable tax information under its own privacy policy.
MasterSmith Audio may receive and retain the purchaser’s name, email address, order details, payment status and licence information where required for licence delivery, administration, customer support, refunds, fraud prevention, accounting and legal recordkeeping.
MasterSmith Audio does not receive or store complete payment-card details when payment is processed by an external payment provider.
Gumroad has its own privacy policy, please read that.
6. Cookies and local storage
The website may use cookies or similar browser storage that are necessary for website administration, security, form operation, caching and other essential functions.
Embedded third-party content, including YouTube videos, may set cookies or collect usage information when a visitor loads or interacts with that content. Those services handle information under their own privacy policies and controls.
MasterSmith Audio does not currently use cookies for personalised advertising.
7. Service providers
MasterSmith Audio uses service providers where necessary to operate the website and deliver its services, including:
- Hostinger, for website hosting and related infrastructure
- Fluent Forms, for the website contact-form functionality
- YouTube and Google, for embedded video content
- Gumroad, for purchases and digital delivery.
These providers may process information on systems located outside Australia. Their handling of information is governed by their respective terms and privacy policies.
8. Disclosure of information
Personal information may be disclosed:
- to service providers where necessary to operate the website, process payments, issue licences or provide support
- where required or authorised by law
- where reasonably necessary to investigate fraud, security incidents or misuse
- with the person’s consent
MasterSmith Audio does not sell or rent contact details or customer information.
9. Data security
MasterSmith Audio takes reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No website, email system or internet transmission can be guaranteed completely secure.
10. Access, correction and deletion
A person may request access to, correction of or deletion of personal information held by MasterSmith Audio by using the website Contact page.
MasterSmith Audio may need to verify the requester’s identity before acting. Some records may be retained where reasonably required for transaction records, licence administration, fraud prevention, dispute resolution or compliance with legal obligations.
11. External links
The website may link to external websites, music services and social-media platforms. MasterSmith Audio is not responsible for the privacy practices or content of those external services.
12. Changes to this policy
This policy may be updated when the website, MasterSmith products, service providers, business arrangements or legal requirements change. The current version and revision date will remain available on this page.
13. Contact
Questions about privacy or personal information may be submitted through the Contact page at mastersmithaudio.com.
14. Gumroad Privacy Policy
The following link takes you directly to Gumroad’s Privacy Policy Page and is here solely for your convenience. https://gumroad.com/privacy
15. Who We Are
MasterSmith Audio is an Australian sole trader business operated by M Bratcher.
ABN: 30 434 350 105
Business location: Whalan NSW 2770, Australia
Privacy enquiries: mastersmith.support@gmail.com